Privacy Policy

Updated 17 October 2024

This is The Vintage Wine Club Pte Ltd (“The Vintage Club”) Privacy Policy.We are a Company registered in the Republic of Singapore with UEN number 201412625R and registered office at 49 Jalan Pemimpin, #01-13 APS Industrial Building, Singapore 577203.
The Vintage Club collects, uses and discloses Customer Data in order to provide you with updates on our wine collection, the events we are hosting as well as to ensure that the wine is delivered to you on a timely basis. The collection, use and disclosure of Customer Data enables us to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines our policy and responsibility in relation to the collection, use and disclosure of Customer Data.

By continuing to use our services, you signify that you have read and understood this Privacy Policy.

SUMMARY

1. What information do we collect about you?

We collect information one of the following ways:

• when you order through our website
• call, email or message us to order products/ wine for delivery

When ordering or registering on our website or signing up for our newsletter, you may be asked to enter your name and e-mail address.

2. What do we use your information for?

We use your information for the following purposes:

• To send out newsletters and emails to inform you of the latest company news and also any special promotions we have on our collection of wine
• To carry out our obligations and fulfil our contract of wine sales and sales of related accessories
• To administer your membership with our Loyalty programme. We also use your information to tailor our products and services to your preferences to provide the best service. In addition, we use your information to market our products and services to you.

3. How do we share information we collect?

Personal information we collect stays with The Vintage Club, other than in the following circumstances:when there is explicit consent from you to share your data;

• when we share it with our affiliated and group companies
• when we share it with our partners and other trusted organisations we work with to provide products and services to you;
• when we share it with trusted external service providers and data processors such as cloud storage and cloud software providers, customer support providers, data centres, web hosts, payment processors, accountants, insurers and debt collectors.
• when we share it with regulators and other relevant parties for the purpose of legal or contractual compliance, and reporting purposes.
• when we share it with prospective sellers or buyers of our business or assets

4. How do we protect your information?

We endeavour to protect your personal data by working only with trusted external service providers to ensure that your personal information is treated securely.

Although we aim to create a safe environment by limiting access only to legitimate users, we cannot guarantee that unauthorised persons will not gain access. We make every feasible effort to inform the Singapore Personal Data Protection Commission or other relevant authorities as soon as possible after the occurrence of any significant personal data breach.

5. How can I exercise my rights over my information?

Your rights include the following:

• Request for a copy of your personal data that is in our possession
• Request us to restrict processing your personal data or delete it
• Object to our continued processing f your personal data.
• Request for information about the ways in which your personal data has been used or disclosed by us within a year prior to the date of your request.

You can exercise these rights at any time by sending an email to order@thevintageclub.sg and we will respond to your request within a reasonable period after your request is made. We do not generally charge a fee for access to your personal data, however, should the process take an unreasonably long time to collate, we may charge a reasonable fee to recover the incremental costs of collating the information. We will, however, notify you before we move forward with your request.

You may also unsubscribe from our marketing communications by following the unsubscribe instructions location on the bottom of our emails.

6. How long do we retain your information for?

The length of time we retain your information depends on what it is and whether we have an ongoing business need to retain it (for eg to continue to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

7. How will we notify you of changes?

The Vintage Club will, from time to time update the Personal Data Protection Policy in line with legal or practice developments. The updated versions with date stamped will be posted on our Website so that you are aware of when the Privacy Policy was last updated. Please check back frequently to see any updates or changes to this Privacy Policy.