Q&A
ABOUT VINTAGE
What is the Vintage Wine Club Pte Ltd ?
The Vintage Wine Club Pte Ltd or Vintage is a French wine wholesaler, importing and distributing French fine wine in Singapore to Hotels, Restaurants, Corporates and private consumers. We are committed to give you the best price quality. Founded by 3 wine experts, Vintage is the first cash and carry warehouse in Singapore.
How do we select the wine ?
Our team is working directly with the winemakers in France to select our products. All our wines and spirits are special and provide a good drinking experience in Singapore.
Can I taste the wines before I buy ?
The Warehouse is open Monday to Saturday from 11am to 5pm and Sunday from 10am to 1pm. You can come and taste using Coravin a lot of wine. You can also look for recommendations from our team of experts.
PAYMENT
What type of payment do you accept ?
We accept cheque or cash on delivery and bank transfer.
DELIVERY
What are the delivery charges ?
For orders of 6 bottles or more, delivery is free.
There will be a charge of $20.00 for orders below 6 bottles.
How long will it take for my wine to be delivered ?
Orders will be processed in less than 24h.
> For orders received before 11 :30am, delivery will take place the same day.
> For orders received after 11 :30am, delivery will take place the next working day.
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Can I pick-up my orders at the warehouse ? Yes, this option is available. You can come to the warehouse from Monday to Saturday from 11am to 5pm, Sunday from 10am to 1pm. Who handles the delivery ? We have our own drivers to provide the fastest and safest delivery service. You can trust us, your wine is in good hands, delivered in refrigerated trucks. I need to receive my order at an appointed day and time. Is that possible ? Yes ! you can provide us with your delivery instructions by email at order@thevintageclub.sg once your order is placed. Slot 1 : Morning between 10am and 12:30pm Slot 2 : Early afternoon between 2pm and 4pm Slot 3 : Afternoon between 4pm and 6pm, and indicate your chosen date(s) or day(s) of the week. You may also add any other useful comments such as housekeeper’s contact number, holidays dates to avoid, or instruction to hide your delivery in your shoe cabinet, etc. We will do our best to accommodate. What do I do if a bottle is broken in transit ? No worries. Please notify us at order@thevintageclub.sg within 24 hours of your delivery. We will proceed to a refund if you have accepted the package. WINE SELECTION I am looking for a certain wine which is not listed on your website. How can I get it ? Unfortunately not all the wines that we carry are available on the website yet (though we are gradually putting in more selections for you!). Do you have an old wines list ? Yes, we have a special Old Wines list available upon request. All wines are stored properly in Singapore and available for express delivery. Can I buy Bordeaux En-Primeurs with Vintage ? Yes, thanks to our partnership with Ficofi, we are able to give you access to the best Bordeaux Grands Crus at special prices. Contact us at order@thevintageclub.sg if you need more information. |