Q&A
Find clear answers to the most frequently asked questions about ordering, delivery, storage, payments, and our services. Whether you want to know how to place an order, understand shipping costs, or explore our storage under bond options, this page is your go-to resource.
How does delivery work in Singapore?
We deliver via refrigerated vehicles from our temperature-controlled warehouse in Ubi. Orders placed before 12pm qualify for same-day delivery across Singapore. Delivery is free for orders of 6 bottles or more.
Is my wine guaranteed authentic?
Yes. We source directly from producers, estates and domaines across Burgundy, Bordeaux, Champagne and beyond, with no intermediaries — ensuring full traceability from vineyard to your door across our 700+ references.
How should I store my wine after delivery?
Store bottles lying flat in a cool, dark place away from vibration and temperature swings, ideally between 12–18°C. We also offer storage under bond for collectors who prefer optimal cellar conditions before delivery.
What is En Primeur and how does it work?
En Primeur is the system of buying wine — most famously Bordeaux — while it's still ageing in barrel, before bottling and release, letting collectors secure allocations of sought-after vintages ahead of general availability.
Can I return or exchange a bottle?
As wine is a perishable product, we do not accept returns or offer refunds once an order is confirmed and delivered, and all sales are final. If your order arrives damaged or incorrect, contact us at order@thevintageclub.sg.
Do you sell organic and biodynamic wines?
Yes. More than 70% of our 700+ references are certified organic or biodynamic.
Is there a minimum order or delivery fee?
There's no minimum order, but delivery is free for 6 bottles or more, and orders above $600 qualify for a complimentary bottle under our loyalty programme.
Can I visit or collect my order in person?
Yes, our warehouse is open every Saturday from 10am to 5pm.
Do you offer wine advice or pairing recommendations?
Yes. Our Private Customers Team provides tailored recommendations, tasting guidance and cellar planning, while our Trade Team works with sommeliers and restaurants to build wine programmes.
Can businesses or restaurants order through The Vintage Club?
Yes. Our Trade Team works with sommeliers, restaurant operators and corporate clients on limited allocations and wine programmes — contact order@thevintageclub.sg.
Is there an age requirement to order?
Yes, you must be at least 18, and the person receiving delivery must also be 18 or older, in line with Singapore law.
How can I contact The Vintage Club?
By email at order@thevintageclub.sg, via WhatsApp, or through our Facebook and Instagram pages.
Frequently asked question
Yes. At The Vintage Wine Club, we proudly serve both private individuals and the trade (restaurants, hotels, wine bars, and retailers). We offer curated allocations, competitive trade pricing, and support for wine programs. Please contact us directly for trade inquiries.
Yes. The Warehouse is open from Monday to Saturday. Our wines are also available through our online boutique and are delivered directly to your doorstep. This allows us to offer a wider range of rare allocations and ensure wines are handled with care at every stage.
Yes. All invoices for Singapore deliveries are issued in SGD, payable via credit card or bank transfer.
Yes. All prices on our website are inclusive of GST and excise duties, unless otherwise specified for en primeur offers (which are displayed in-bond, ex-GST).
Yes. The Vintage In Bond Offers provide a structured and exclusive calendar of fine wine releases throughout the year, designed for collectors, trade professionals, and serious enthusiasts. Each month highlights a specific region or theme, beginning with Burgundy En Primeur in January and culminating in the Festival Languedoc in November.
Yes. For insurance purposes, we require a signature from a recipient over 18 years of age. Please inspect the wines upon delivery and note any issues on the delivery slip.
Orders can be placed directly via our website for immediate confirmation and secure payment. You may also contact our team by email or phone if you prefer a more personalized service.
Yes. Our team is based in Singapore and available to meet in person. For assistance, selections, or trade discussions, you can contact us at order@thevintageclub.sg or call us directly.
How to keep your wine?
Wine ConservationFor long-term wine storage, the key is consistency. A stable temperature in the range of 50–59°F (10–15°C) allows wine to age gracefully, protecting delicate aromas and preserving structure. Temperatures higher than 68°F (20°C) accelerate aging and risk oxidation, while fluctuations cause the liquid and cork to expand and contract, which can compromise the seal and let in oxygen.
By contrast, standard kitchen refrigerators are designed for food preservation, not wine. They’re usually kept too cold (around 35–40°F / 1–4°C) and far too dry, which can dry out corks and spoil long-term storage. However, a fridge is perfectly fine for short-term chilling — for example, bringing a white or sparkling down to serving temperature for the evening.
Best practice: Use a dedicated wine cooler or cellar for long-term storage, and only rely on a household fridge for temporary chilling before service.
A wine preservation system like Coravin works by inserting a thin, hollow needle through the cork, allowing you to pour wine without pulling the cork out. As wine is extracted, argon gas (an inert gas that won’t react with wine) is injected into the bottle to replace the liquid and protect the remaining wine from oxidation.
This makes Coravin ideal if you want to enjoy a glass or two from a fine bottle over several weeks (or even months) without worrying about spoilage. It’s especially valuable for collectors, restaurants, or anyone wanting to explore wines by the glass without committing to the entire bottle.
Quick rule of thumb:
- Short-term (a few days): Use vacuum stoppers or inert gas sprays.
- Long-term (weeks to months): Use a system like Coravin.
Not all wines are meant to age. While a handful of fine wines can develop beautifully for decades in the cellar, the majority are crafted to be enjoyed within just a few years of release.
The ideal aging potential depends on the wine’s structure:
- Acidity acts as a preservative, helping wines (especially whites) stay fresh over time.
- Tannins give red wines backbone and allow them to soften and evolve with age.
- Sugar & alcohol also contribute to stability, which is why fortified and sweet wines often last longer.
Store bottles with natural corks on their side to keep the cork moist and expanded. A dry cork can shrink, allowing oxygen to seep in and spoil the wine. For wines with screw caps or synthetic corks, the storage position does not matter.
The optimal humidity range is 50–80%, with some experts citing 70% as ideal. Low humidity can cause corks to dry out, while excessively high humidity can damage the labels and promote mold, though it will not affect the sealed wine.
How do you ship your wines?
From our cellar to your doorstepAt Vintage, we take wine care seriously. Every bottle travels in temperature-controlled, refrigerated vehicles from our warehouse straight to your doorstep, ensuring it arrives in perfect condition — just as the winemaker intended.
Enjoy complimentary delivery on any order of 6 bottles or more. Stock up with ease, and we’ll bring your wines directly to your doorstep.
Place your order before 12pm and receive your wines the very same day — fast, fresh, and hassle-free.
Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.